Right of Withdrawal

Withdrawal Policy

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither related to their trade, business, nor self-employed professional activity.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, took possession of the last item of goods.

To exercise your right of withdrawal, you must inform us (tradinio GmbH, Fahreschweg 42, 32257 Bünde, email: info@tradinio.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). We will promptly confirm receipt of such a withdrawal (e.g. by email).

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for any additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract.

For this reimbursement, we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired.

The buyer bears the direct cost of returning the goods.

You are only liable for any diminished value of the goods if this loss in value is due to handling that was not necessary to examine the nature, characteristics, and functioning of the goods.

Exclusion or Early Expiration of the Right of Withdrawal

The right of withdrawal does not apply to distance selling contracts

1. For the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs.
2. For the supply of goods that are liable to deteriorate or expire rapidly.

The right of withdrawal expires prematurely in the case of contracts

1. For the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
2. For the supply of goods which, after delivery, have been inseparably mixed with other items due to their nature.
3. For the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.